Refund and Return Policy – Narifrznie

Effective Date: February 19, 2025

At Narifrznie, we are dedicated to providing the highest level of customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please read our Refund and Return Policy carefully to understand the steps and requirements.

1. Return Policy 🔄

We accept returns on most items within 30 days from the date of delivery. To be eligible for a return, your item must meet the following conditions:

A. Return Eligibility

  • The item must be in new, unused, and resalable condition.
  • The item must be returned with all original packaging, including accessories, manuals, and any promotional materials.
  • You must provide proof of purchase (e.g., order number or receipt).
  • The return request must be made within 30 days of receiving your order.

B. Non-Returnable Items

The following items are non-returnable:

  • Opened or used electronics (e.g., smartphones, laptops, tablets).
  • Personalized or custom-made products.
  • Digital content (e.g., software, downloadable items).
  • Hygiene-related products (e.g., headphones, earbuds, certain home appliances).

2. How to Return an Item 📦

To initiate a return, follow these steps:

A. Contact Us

  • Please reach out to our customer service team at info@narifrznie.com to request a Return Authorization Number (RAN).
  • Provide your order number and a brief explanation of why you wish to return the item.

B. Prepare Your Return

  • Carefully repackage the item in its original packaging.
  • Include the Return Authorization Number on the return label provided by our customer service team.

C. Ship the Item Back

  • Ship the item to the address provided by our customer service team.
  • Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product.
  • We recommend using a trackable shipping service to ensure the item is safely returned.

3. Refund Policy 💵

Once we receive and inspect the returned item, we will process your refund. Refunds are typically processed within 5–7 business days. Refunds will be issued to the original payment method. Please note the following details:

A. Refund Eligibility

  • Defective or Incorrect Items: If the item is damaged, defective, or was sent in error, we will issue a full refund or provide a replacement at no additional cost.
  • Change of Mind: If you simply changed your mind or no longer want the product, we will issue a refund minus any applicable shipping costs (if the return is not due to an error on our part).
  • Restocking Fee: A 15% restocking fee may apply to certain electronics or high-demand items, which will be deducted from the refund.

4. Exchanges 🔁

If you wish to exchange a product for a different size, color, or model, we recommend that you follow the return process to return the original item and place a new order. Exchanges are subject to product availability.

5. Damaged or Defective Items 🚨

If your product arrives damaged or defective, please follow these steps:

A. Contact Us Immediately

  • Notify our customer service team at info@narifrznie.com within 48 hours of receiving the damaged or defective item.
  • Include photos or videos of the damage or defect for a quicker resolution.

B. Return Instructions

  • We will send you a prepaid return shipping label for defective or incorrect items.
  • Once we receive the returned item and verify the defect, we will offer a refund or send you a replacement at no extra cost.

6. Shipping Costs 🚚

  • Return Shipping: You are responsible for paying the return shipping costs unless the return is due to a defective or incorrect item.
  • Original Shipping Fees: If you are returning an item for reasons other than defects or an incorrect order, the original shipping fees will not be refunded.
  • Free Shipping: If you received free shipping on your order and return the item, the shipping cost will be deducted from your refund.

7. Contact Us 📞

If you have any questions, need assistance with a return, or would like to check the status of your return, please contact our customer service team:

📍 Address: 1833 Hinkle Deegan Lake Road, Syracuse, New York, United States
📞 Phone: +1 740-444-3515
📧 Email: info@narifrznie.com
🌐 Website: https://narifrznie.com

Thank you for shopping with Narifrznie. We strive to provide you with excellent service and quality products. Your satisfaction is our priority, and we look forward to serving you again in the future!